Recent graduates and young professionals …. Are you looking for a role that combines operations, problem-solving, people management, and process improvement in a fast-paced environment?
This is the opportunity you’ve been waiting for! We are seeking a driven and highly motivated Operations Associate to join our team. In this role, you will support key business functions including operations, recruitment, customer experience, data management, and process improvement.
At Insights Prep, you’ll work directly with company leadership and be part of a talented, young, and fast-moving team making a meaningful impact on students and families across the Middle East.
What you’ll do
In this role, you will support a variety of operational functions across the business and help ensure our systems, processes, tutors, staff, and customers are supported effectively.
Your responsibilities will include
- Managing customer, tutor, and staff inquiries and ensuring timely resolution
- Supporting tutor and staff sourcing, screening, onboarding, and ongoing coordination
- Maintaining accurate records across CRM and operational platforms such as HubSpot and Teachworks
- Tracking operational, tutor, and customer performance metrics and preparing reports for leadership
- Managing data entry, organization, and dashboard maintenance
- Supporting customer enrollment, invoicing, and administrative processes
- Identifying opportunities for automation, efficiency improvements, and process optimization
- Conducting research and supporting special projects across different areas of the business
- Working closely with leadership to support the company’s growth and operational excellence
Required Qualifications
- 1 to 5 years of professional experience
- Bachelor’s degree required
- Fluent or native English with strong verbal and written communication skills
- Previous experience in operations, administration, customer service, recruitment, sales, or a related field is preferred
Technical requirements
- Proficiency with Google Sheets and online collaboration tools
- Experience using CRM systems such as HubSpot or similar platforms
- Comfortable using Zoom and other digital communication tools
- Ability to quickly learn new software, systems, and automation tools
Why join Insights Prep
- Competitive compensation
- Strong learning opportunities – High-ownership role with direct exposure to leadership.
- Fast-paced environment with significant learning and growth opportunities
- Meaningful work supporting students and families
- Great supportive remote team dynamic – with regular in-person get-togethers.
Hiring process
- Initial form screening
- First-round interview
- Second-round interview + short practical task